Start with what you have noticed
Choose a calm, private time. Describe specific changes you have observed, ask open questions, and listen without debating whether the person’s feelings are justified.
MedSuao Back to homeFamilies and supporters
Helping someone you care about take the next step.
Support can begin with listening, expressing concern without judgment, and helping the person connect with an appropriate professional.
Offer practical help
You might help identify insurance options, locate the scheduling link, create a quiet telehealth space, prepare a medication list, or arrange transportation for in-person care when needed.
Respect privacy and autonomy
Adults generally decide who may receive their health information. Rocío and staff can discuss protected information with a supporter only when legally permitted and appropriately authorized.
Know when support becomes urgent
Call 911 or seek emergency care for immediate danger, a medical emergency, or severe symptoms requiring rapid intervention. The 988 Lifeline is available for mental-health, suicide, and substance-use crisis support.
Explore MedSuao
More useful information, when you need it.
When you’re ready
Schedule through Headway Meet with Rocío from the privacy of home.
Secure telehealth appointments are available to adults located in Florida.